Payment, Refund and Exchange Policy

Last Updated: August 11, 2026

Welcome to aase.life (the “Website”), operated by Aase Private Limited (“Company,” “we,” “us,” or “our”). This Payment, Refund and Exchange Policy outlines the terms and conditions governing financial transactions, order cancellations, and our strict exchange-only policy for items purchased through our Website.

By placing an order on aase.life, you agree to comply with and be bound by this policy.

1. Payment Terms

• Accepted Payment Methods: We accept secure payments via major credit cards, debit cards, net banking, UPI, digital wallets, and other payment gateways explicitly enabled at checkout.
• Pricing and Currency: All prices displayed on aase.life are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• Payment Security: All online transactions are processed securely through authorized payment gateway partners. We do not store complete credit or debit card details on our local servers.
• Price Accuracy: We make every effort to ensure accurate pricing across our catalog. In the rare event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price.

2. Order Cancellation

• Cancellation Window: You may cancel your order free of charge before it has been processed and dispatched for shipping.
• How to Cancel: To request a cancellation, please log into your account dashboard or contact our customer support team immediately with your order details.
• Dispatched Orders: Once an order has been packed and handed over to our logistics partners for delivery, it cannot be canceled.

3. Return Policy (No Returns)

• Final Sale: All purchases made on aase.life are strictly non-returnable. We do not accept returns or offer refunds for change of mind, incorrect sizing, personal preference, or dislike of the delivered product.

4. Exchange Policy (Damaged or Wrong Items Only)

While we do not offer general returns or refunds, we stand by the quality of our products. Exchanges are strictly limited to items received in a damaged condition or incorrect items dispatched:

• Reporting Window: You must notify our support team within 48 hours of delivery if you receive an item that is physically damaged, defective, or materially different from what you ordered.
• Required Evidence: Requests for exchange must be accompanied by clear photographic or video proof showing the damage or the incorrect item received, along with the original packaging.
• Condition of Items: To qualify for an exchange, the item must be unused, unwashed, and in its original packaging with all factory tags, labels, and protective seals intact.
• Exchange Processing: Once our quality control team verifies and approves the issue, we will arrange for a replacement of the exact item (subject to stock availability) at no additional shipping cost. If an identical replacement is not available, store credit or an alternative resolution may be provided at our discretion.

5. Contact Information

If you have any questions, concerns, or need to report a damaged or incorrect delivery, please reach out to us:

• Company Name: Aase Private Limited
• Registered Address: Flat No 1801 G Block, Lansum Etania, Manikonda, Seri Lingampally, K.V. Rangareddy, Telangana, 500032, India
• Email Support: support@aase.life
• Website: https://aase.life